Urban Bodies in Motion (Pty) Ltd t/a Urban Fitness Outdoor and Urban Fitness Online (UFO) Membership Terms and Conditions as of May 2020

 

The terms and conditions apply to all UFO members.

 

Group Class Membership

  • Memberships are month-to-month, automatically renewing memberships and are paid for in advance on or before the last day of every month for the following month.

  • All package amendments, cancellations, and pauses must be done in advance and via email on or before the 20th of the month prior to the month you wish to amend, pause or cancel. If amendments are not made before the 20th, the package is automatically renewed.

  • Memberships run from the first day of the month to the last day of the month.

  • Memberships may not be transferred to another individual or organization.

  • Memberships or remaining classes on a monthly package may not be carried forward to the next month or any other month.

  • UFO Group and Online Class memberships run separate from all other services offered at UFO.

  • If a member exceeds the number of classes allotted to their selected package, the members will  automatically billed to the members account at the going rate of a single class.

  • UFO members can attend Group Classes and Online Classes at all locations where classes are offered. This does not include Personal Training or Health and Lifestyle Coaching clients.

  • For safety reasons, members are not permitted to join any UFO Group or Online Classes 10 minutes after the start of the class.

  • All the above membership terms apply.

 

Cancellation or pausing of a Group Class and Online Class membership

  • All package changes, package suspensions, or package cancellations must be made on or before the 20th of the month prior to the month you wish to amend, pause or cancel.

  • Any member wanting to cancel their membership must email accounts@urbanfitness.co.za on or before the 20th of the month prior to the month you wish to cancel. If an email notification is not sent to accounts@urbanfitness.co.za within the required period the membership will be automatically renewed and payment will be required.

  • All changes, suspensions or cancellations on non-monthly packages i.e 10 Pack must be sent through to accounts@urbanfitness.co.za, 10 days before the package expires. If no notification is sent through the package will automatically renew for the period.

  • Any amendments and cancellations must be forwarded to the accounts department in writing to accounts@urbanfitness.co.za before the required notice period.

  • Upgrades on packages can be done at any point during the month.

 

Payment & Pricing

  • Memberships can be paid from either by Direct Debit, Credit Card, SnapScan or EFT.

  • Instructors will not accept cash, unless due to prior arrangement.

  • If memberships are not paid for the member will not be granted access to a class, unless arrangement has been made with the UFO Accounts department.

  • Please note that all returned debit orders would result in a R50.00 penalty that will be charged to your next debit order.

  • All EFT and SnapScan Payments need to be made on or before the 1st of the month or the member will not be allowed access to any service provided by UFO until payment is made.

  • Pricing is fixed and any changes in pricing will be sent via email to you by UFO. All pricing is subject to an increase at the discretion of UFO.

  • Pricing changes will be sent to all members in writing 30 days before the changes take effect.

 

Personal Training Membership

 

  • Personal training sessions are booked and paid for upfront.

  • Personal training sessions must be used between the first day and the last day of the month.

  • Personal training session may not be carried over to the next month or transferred to another member.

  • Personal training sessions missed by the client for any reason whatsoever will only be made up at the trainer’s discretion.

  • 30 days notice must be giving when cancelling Personal Training sessions.

  • A minimum of 6 personal training sessions a month must be booked by the client.

 

Refunds

  • No refunds will be giving unless on error on the part of UFO.

©2018 by Urban Fitness Outdoor.

Disclaimer * Results vary for person to person and are not guaranteed. * Testimonials are the personal opinions of the people concerned based on their personal experiences. * As a business we recommend one hour of exercise at least five days a week in conjunction with a calorie controlled eating plan specific to your requirements.